Guest Services & BOPIS Specialist

Macy's; Tampa (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid time off

Paid holidays

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. Help with BOPS, returns, order pickups, and other tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, attention to detail, and a customer-first mindset. Expect shifts including nights, weekends, and holidays, and a busy, fast-paced environment where teamwork matters.

Qualifications

• Strong customer service mindset and ability to engage with shoppers.
• Clear communication with customers, teammates, and supervisors.
• Comfort with working a variety of shifts including nights, weekends, and holidays.
• Able to learn and use store systems to complete transactions.

Responsibilities

• Greet customers with warmth and hospitality and help ensure a clean, organized shopping space.
• Assist customers with curbside, in-store pickup, returns, and other duties to support BOPS and total store fulfillment.
• Proactively learn about promotions, new arrivals, and top-selling items to assist sales goals.
• Maintain the cleanliness and organization of pickup and return areas and encourage loyalty benefits.

Skills

Customer service

Communication skills

Teamwork

Flexible availability

Tools

POS system

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. Help with BOPS, returns, order pickups, and other tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, attention to detail, and a customer-first mindset. Expect shifts including nights, weekends, and holidays, and a busy, fast-paced environment where teamwork matters.