Guest Services Associate - Night Auditor

ExplorUS; Stanley (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Shenandoah National Park seeks a Guest Services Attendant-Night Audit to perform overnight front desk services and close-of-day procedures at Skyland Resort. You will audit shifts, balance revenues, and handle cash with accuracy while serving guests with professionalism.

This seasonal role (3/24/2027–11/30/2027) requires night availability, strong communication, and familiarity with Room Master and Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum 3 years front desk/room registration experience required.
• Two years Night Auditor/Relief Night Auditor preferred.
• National Park/Resort Experience Preferred.

Responsibilities

• Audit the shift closing of all front office staff and close shift three; prepare audit summaries.
• Produce accurate reports and handle all cash transactions.
• Balance and post daily house accounts; run preliminary reconciliations and final reports to accounting and profit centers.
• Balance and audit revenue, cashier’s reports, guest and house accounts and telephone revenue; prepare reports.
• Balance, audit for accuracy and transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as Manager on Duty during overnight hours.
• Perform all Front Desk Attendant functions including reservations, guest check-in/out, and answering hotel calls.
• Provide for a safe work environment by following safety programs and ISO policies.

Skills

Customer service

Cash handling

Communication

Microsoft Office

Room Master system

Front desk operations

Night audit

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Room Master system

Job description

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with anticipated dates as indicated below:

• Skyland Resort - estimated start date 3/24/2027 and anticipated end date of 11/30/2027

Hourly rate of pay: $17.75

Title: Guest Services Attendant-Night Audit
Reports To: Guest Services Lead/Supervisor
Department: Lodging
Summary of Position

: Performing close of day scenarios for the Front Office while performing overnight front desk services.

Responsibilities:

• Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary of each shift.
• Produce accurate and timely reports and correctly handle all cash transactions.
• Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• Balance and audit for accurate room revenue, food and beverage revenue, cashier’s reports, guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
• Balance, audit for accuracy and transmit credit card batches.
• Complete and transmit daily management and accounting reports and supporting documents.
• Act as Manager on Duty during overnight hours.
• Perform all Front Desk Attendant functions as required including but not limited to; assist in room reservations, guest check in/out, answering hotel phone calls, and notifying guests of messages.
• Provides for a safe work environment by following all safety and security programs
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements:

• This is an overnight position; employee must be able to work independently
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Advanced computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

Education: High school diploma or equivalent required. College degree preferred

Experience: Minimum 3 (three) years front desk/room registration experience required

Two years Night Auditor/Relief Night Auditor preferred

National Park/Resort Experience Preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.