Safety & Security Associate

Shenandoahcareers; Stanley (VA); On-site; USD 14,000 - 22,000; Full time

Job summary

ExplorUS is hiring a Safety & Security Associate for Shenandoah National Park at Skyland Resort in Stanley, VA. The hourly role focuses on gate access, guest safety, and attentive security to ensure a welcoming visitor experience.

Anticipated start 3/24/2027 with end date 11/30/2027. This seasonal position requires excellent customer service, strong communication, and willingness to work varied day/night shifts in a fast-paced resort setting.

Qualifications

• Superior customer services skills, strong communication skills and a team player.
• Must be able to work a variety of day, night, weekend, holiday shifts.
• Excellent communication skills and ability to manage multiple tasks efficiently.
• Significant time spent on feet in a fast-paced environment near others.

Responsibilities

• Stand and greet each car at the gatehouse and verify passes.
• Confirm guest pass validity for pass holders' guests.
• Be polite and informative when speaking with pass holders and guests.
• Monitor for unusual conditions creating safety concerns.
• Notify office for club deliveries and guest tours and direct appropriately.
• Maintain guest log and POS register as required by the post.

Skills

Superior customer services skills

Strong communication skills

Team player

Education

High School Diploma or equivalent

Job description

Where Your Next Career Adventure Begins.

Home to 200,000 acres of forested peaks, cascading waterfalls, and the iconic Skyline Drive, Shenandoah National Park is more than a place to work — it’s a place to belong. As ExplorUS takes the helm of park operations, we’re building a team of passionate people who want to share the beauty of this park with millions of visitors each year. Whether you’re guiding guests through mountain lodges, serving up hospitality in our restaurants, or keeping the wonder of Shenandoah running behind the scenes, you’ll be part of a team dedicated to protecting and celebrating one of America’s most treasured landscapes. Explore our open positions and start your journey with us.

Position:Safety & Security Associate

Location: Stanley, VA

Job Id:216

# of Openings:1

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with anticipated dates as indicated below:

• Skyland Resort - estimated start date 3/24/2027 and anticipated end date of 11/30/2027

Hourly rate of pay: $16.00

Title: Safety & Security Associate
Reports To: Safety & Security Supervisor
Department: Guest Services

Summary of Position: Responsible for the access and control of all incoming traffic, monitoring and directing vehicles to the appropriate parking lots, and ensuring guest safety by constant surveillance of the Company’s properties.

Duties and Responsibilities

• Stand and greet each car approaching the gatehouse. Check each pass holders car and ensure all guests have their own pass
• Confirm that guests of pass holders have appropriate guest pass
• Be polite and informative while speaking with pass holders and guests
• Watch for irregular or unusual conditions that may create security concerns or safety hazards
• Notify the office for all club deliveries and guest tours and direct to appropriate area
• Keep Events Chalkboard current for each week; announce special events of the day and make announcements of current events on sale. Hand out flyers given by management to all vehicles
• Maintain guest log and POS register as required by the post
• Ensure the safety of the property by never leaving the gatehouse unattended
• Notify the front office in case of emergency and escort emergency vehicles to emergency site
• Enforce rules of the club at all times; lock down gate house at designated time
• Investigate & prepare reports on accidents, incidents, and suspicious activities in a timely manner
• Be professional by wearing the proper uniform and maintaining appearance
• Understand company’s ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
• Other duties as assigned and as identified on the duties checklist

Position Requirements

• Superior customer services skills, strong communication skills and a team player
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must have excellent communication skills and able manage multiple tasks efficiently
• Significant time spent on feet in a fast-paced environment, in close proximity to other people
• Must be able to fulfill the physical demands of the job including the ability to be outdoors and on your feet for 8 hours a day

Knowledge and Experience
Education: High School Diploma or equivalent required
Experience: Six (6) months in a hotel/resort setting preferred
Resort/ National Park Concession experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.

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