Front Desk Associate

Shenandoahcareers; Stanley (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

ExplorUS in Stanley, VA is seeking a Front Desk Associate for seasonal lodging operations. You will provide outstanding guest service, manage reservations and check-ins, and act as a key information resource about park attractions and programs.

The role requires a high school diploma and 1+ year front desk experience, with strong communication and teamwork. The position covers day, night, weekend, and holiday shifts in a hospitality environment.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year front desk/room registration experience.
• National Park/Resort experience.

Responsibilities

• Provide relevant information for guest tours and park programs.
• Handle reservations and check-ins/outs efficiently and professionally.
• Maintain organized front and back-office areas and assist other team members.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma

Tools

Microsoft Office

Room Master system

Job description

Where Your Next Career Adventure Begins.

Home to 200,000 acres of forested peaks, cascading waterfalls, and the iconic Skyline Drive, Shenandoah National Park is more than a place to work — it’s a place to belong. As ExplorUS takes the helm of park operations, we’re building a team of passionate people who want to share the beauty of this park with millions of visitors each year. Whether you’re guiding guests through mountain lodges, serving up hospitality in our restaurants, or keeping the wonder of Shenandoah running behind the scenes, you’ll be part of a team dedicated to protecting and celebrating one of America’s most treasured landscapes. Explore our open positions and start your journey with us.

Position:Front Desk Associate

Location: Stanley, VA

Job Id:196

# of Openings:1

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with anticipated dates as indicated below:

• Big Meadows Lodge - estimated start date 4/26/2027 and anticipated end date of 11/30/2027
• Lewis Mountain Cabins – estimated start date 3/15/2027 and anticipated end date of 11/12/2027
• Skyland Resort - estimated start date 3/24/2027 and anticipated end date of 11/30/2027

Hourly rate of pay: $16.00

Title: Front Desk Associate

Reports To: Front Desk Supervisor
Department: Lodging
Summary of Position:Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and elevate to management when necessary
• Keep front and back-office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements:

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.

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