Guest Services Attendant - Porter

Shenandoahcareers; Stanley (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Shenandoah Hospitality is hiring a Guest Services Attendant - Porter for seasonal lodging operations in Stanley, VA. You will greet guests, escort them to rooms, and support multiple hotel functions to ensure flawless guest experiences amid breathtaking park settings.

The role emphasizes outstanding customer service, professional appearance, and ability to work varied shifts within the park's lodging teams.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year front of house experience.
• National Park/Resort experience.

Responsibilities

• Provide warm and professional greeting to guests and anticipate their needs.
• Escort guests to accommodations and assist with luggage; inform about features and procedures.
• Ensure public areas and equipment are clean and presentable at all times.
• Assist other departments including housekeeping, maintenance, and laundry as needed.
• Complete minor maintenance tasks.
• Perform front desk duties during lunch/breaks as needed.
• Share knowledge of the Park and surrounding area with guests.
• Understand ISO management systems and responsibilities and meet related goals.

Skills

Customer service

Communication

Interpersonal skills

Grooming standards

Education

High school diploma or equivalent

Job description

Where Your Next Career Adventure Begins.

Home to 200,000 acres of forested peaks, cascading waterfalls, and the iconic Skyline Drive, Shenandoah National Park is more than a place to work — it’s a place to belong. As ExplorUS takes the helm of park operations, we’re building a team of passionate people who want to share the beauty of this park with millions of visitors each year. Whether you’re guiding guests through mountain lodges, serving up hospitality in our restaurants, or keeping the wonder of Shenandoah running behind the scenes, you’ll be part of a team dedicated to protecting and celebrating one of America’s most treasured landscapes. Explore our open positions and start your journey with us.

Location: Stanley, VA

Job Id:199

# of Openings:1

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with anticipated dates as indicated below:

• Big Meadows Lodge - estimated start date 4/26/2027 and anticipated end date of 11/9/2027
• Skyland Resort - estimated start date 3/12/2027 and anticipated end date of 11/30/2027

Hourly rate of pay: $16.00

Title: Guest Services Attendant - Porter
Reports To: Guest Services Lead/Supervisor
Department: Lodging
Summary of Position:As the guest’s first and last impression of the hotel, provide exemplary customer service ensuring each and every guest experience is flawless and memorable.

Responsibilities:

• Provide warm and professional greeting to guests and anticipate their needs before they arise.
• Escort all guests to their accommodations, assisting with their luggage as required. Inform guests about all hotel and guest room features, hotel facilities and emergency procedures
• Ensure hotel public areas as well as departmental equipment is clean and presentable at all times
• Provide assistance to other departments including, but not limited to, housekeeping, maintenance, and laundry as needed
• Complete minor maintenance tasks
• Complete front desk attendant duties during lunch and breaks as needed
• Share knowledge of the Park and surrounding area with all guest
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements:

• Provide excellent customer service to meet and exceed customer expectations
• Impeccable grooming standards. Should be clean cut and dressed in the appropriate uniform, which should be clean and pressed
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Majority of shift will be spent on feet; must be able to safely lift 25 lbs. frequently and up to 50 lbs. occasionally with frequent bending, twisting and squatting required.

Knowledge and Experience:

Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front of house experience
National Park/Resort experience

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.