Front Desk Supervisor

Shenandoahcareers; Stanley (VA); On-site; USD 22,000 - 31,000; Part time

Job summary

ExplorUS in Stanley, VA is seeking a Front Desk Supervisor for a seasonal role at Shenandoah National Park. The position reports to the Lodging Manager and offers $19.00 per hour with start dates shown for Big Meadows Lodge and Skyland Resort.

You will support guest services, room revenue, and staff training, recruit and develop front desk teams, coordinate events, and ensure smooth operations across housekeeping, laundry and registration while upholding company policies and safety standards.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree preferred.
• 2 years front desk/hospitality experience preferred.
• 2 years supervisory or management experience preferred.

Responsibilities

• Assist Lodging Manager with recruiting, interviewing, hiring and training of Guest Services staff.
• Provide effective supervision, professional development and recognition programs for Lodging staff.
• Design, plan and coordinate events to improve guest services and assist with room aesthetics.
• Coordinate monthly staff events to enhance team relations and a positive work environment.
• Ensure new hires have clean employee housing units and inspect rooms for health and safety standards.
• Facilitate communication between Housekeeping, Laundry and Registration for daily room releases.
• Train staff in park information and in line with ISO policies and company procedures.
• Other duties as identified per Duties Checklist.

Skills

Communication skills

Problem solving

Supervisory experience

Microsoft Office

Rooms management systems

Education

High School Diploma

Bachelor's degree in Hospitality or Sales & Marketing

Tools

Microsoft Office

Rooms Management systems

Job description

Where Your Next Career Adventure Begins.

Home to 200,000 acres of forested peaks, cascading waterfalls, and the iconic Skyline Drive, Shenandoah National Park is more than a place to work — it’s a place to belong. As ExplorUS takes the helm of park operations, we’re building a team of passionate people who want to share the beauty of this park with millions of visitors each year. Whether you’re guiding guests through mountain lodges, serving up hospitality in our restaurants, or keeping the wonder of Shenandoah running behind the scenes, you’ll be part of a team dedicated to protecting and celebrating one of America’s most treasured landscapes. Explore our open positions and start your journey with us.

Position:Front Desk Supervisor

Location: Stanley, VA

Job Id:197

# of Openings:1

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with estimated start dates as shown below:

• Big Meadows Lodge - estimated start date 4/26/2027 and an anticipated end date of 11/9/2027
• Skyland Resort - estimated start date 3/22/2027 and an anticipated end date of 11/29/2027

Hourly rate of pay $19.00

Title: Front Desk Supervisor
Reports To: Lodging Manager
Department: Lodging
Summary of Position: Assist the Lodging Manager to effectively manage the activities of the Front Desk (Guest Services), Room Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors to the Park. This includes effective coaching and mentoring of staff providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures.

Responsibilities

• Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
• Assist the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
• Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested.
• Design, plan and coordinate special events and programs for employees on a consistent basis, at least monthly, that enhance team member relations to ensure a positive and productive work environment
• Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers. Personally inspect employee rooms prior to new hire arrivals to ensure health and safety standards are met
• Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
• Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
• Point of contact for Park Cultural Protection Programs
• Coordinate training programs for lodging team including on line training for front and back of house operations and compile reports for management on utilization of training tools
• Effectively communicate with other departments regarding employee & guest room availability, maintenance concerns and other requests related to employee & guest rooms management
• Understand company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties as identified per Duties Checklist.

Position Requirements:

• Possess positive and professional communication skills, both written and verbal
• Be a proactive and inclusive problem-solver
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
• Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people
• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required.

Education and Experience:

Education: High School Diploma or equivalent required.

Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred

Experience: 2 (two) years front desk/room registration/hospitality experience preferred

2 (two) years supervisory or management experience preferred

National Park and/or Resort experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.

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