Front Desk Supervisor

ExplorUS; Stanley (VA); On-site; USD 22,000 - 31,000; Full time

Job summary

Shenandoah Hospitality is seeking a Front Desk Supervisor for a seasonal role at Shenandoah National Park. The position oversees Guest Services, Room Revenue, Public Areas and Employee Services to deliver an exceptional guest experience.

Reports to the Lodging Manager, with responsibilities spanning staff training, supervision, and service excellence. The role requires coordinating recruitment, supervising staff, and managing training tools while ensuring smooth daily operations during peak

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree in Hospitality or Sales and Marketing preferred.
• 2 years front desk/room registration/hospitality experience preferred.
• 2 years supervisory or management experience preferred.
• National Park or Resort experience preferred.

Responsibilities

• Assist the Lodging Manager with recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines.
• Provide effective supervision, professional development and recognition programs for all Lodging staff for employee growth and bench building.
• Design, plan and coordinate special projects/events to improve guest services and assist with guest room improvements as requested.
• Plan and coordinate monthly events for employees to enhance team relations and a positive work environment.
• Coordinate processes to ensure new hires have clean employee housing units and inspect employee rooms prior to arrival to ensure health and safety standards.

Skills

Communication skills

Problem solving

Shift flexibility

MS Office

Rooms management

Physical stamina

Education

High School Diploma or equivalent

Bachelor’s degree in Hospitality or Sales and Marketing

Tools

Rooms Management software

Microsoft Office

Job description

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with estimated start dates as shown below:

• Big Meadows Lodge - estimated start date 4/26/2027 and an anticipated end date of 11/9/2027
• Skyland Resort - estimated start date 3/22/2027 and an anticipated end date of 11/29/2027

Hourly rate of pay $19.00

Title: Front Desk Supervisor

Reports To: Lodging Manager

Department: Lodging

Summary of Position

Assist the Lodging Manager to effectively manage the activities of the Front Desk (Guest Services), Room Revenue, Public Areas Departments and Employee Services to ensure an extraordinary experience for all guests and visitors to the Park. This includes effective coaching and mentoring of staff providing appropriate training that addresses professional conduct, service standards and adherence to company policies and procedures.

Responsibilities

• Responsible for assisting the Lodging Manager with the recruiting, interviewing, hiring and training of all Guest Services staff including Front Desk and Public Areas staff to ensure safe and efficient operations per the Company’s guidelines
• Assist the Lodging Manager in providing effective supervision, professional development and recognition programs for all Lodging staff for the purposes of employee growth and bench building
• Design, plan and coordinate special projects/events to improve and enhance guest services, per the GM’s request, and assist with guest room improvements related to aesthetics as requested.
• Design, plan and coordinate special events and programs for employees on a consistent basis, at least monthly, that enhance team member relations to ensure a positive and productive work environment
• Coordinate and oversee processes to ensure new hires have clean employee housing units (if applicable) by facilitating effective communications with hiring managers. Personally inspect employee rooms prior to new hire arrivals to ensure health and safety standards are met
• Assist Lodging Manager to ensure staff communications between Housekeeping, Laundry and Registration are timely and effective for the release of rooms on a daily basis
• Possess appropriate knowledge of the Park and surrounding area, and train staff in same, to be an effective information resource for all guests
• Point of contact for Park Cultural Protection Programs
• Coordinate training programs for lodging team including on line training for front and back of house operations and compile reports for management on utilization of training tools
• Effectively communicate with other departments regarding employee & guest room availability, maintenance concerns and other requests related to employee & guest rooms management
• Understand company ISO management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties as identified per Duties Checklist.

Position Requirements

• Possess positive and professional communication skills, both written and verbal
• Be a proactive and inclusive problem-solver
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong computer Skills- Microsoft Office (Word, Excel, Outlook) and Rooms Management related systems
• Majority of shift will be spent on feet (up to 8 hours per day) in a fast paced environment, in close proximity to other people
• Ability to lift up to 25 lbs frequently and up to 50 lbs occasionally with frequent bending, twisting and squatting required.

Education and Experience

Education: High School Diploma or equivalent required.

Bachelor’s degree in Hospitality or Sales and Marketing related fields preferred

Experience: 2 (two) years front desk/room registration/hospitality experience preferred

2 (two) Years Supervisory Or Management Experience Preferred

National Park and/or Resort experience preferred

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.