Front Desk Associate

ExplorUS; Stanley (VA); On-site; USD 18,000 - 26,000; Part time

Job summary

Shenandoah National Park is seeking a Front Desk Associate for seasonal roles at Big Meadows Lodge, Lewis Mountain Cabins, and Skyland Resort. The role emphasizes delivering extraordinary hospitality, handling reservations, and guiding guests about Park attractions.

Responsibilities include front desk duties, interacting with diverse guests, and maintaining a high standard of service. This seasonal position offers a rewarding outdoor working environment in the Blue Ridge Mountains.

Qualifications

• Provide excellent customer service to guests and visitors.
• Demonstrate strong interpersonal and communication skills.
• Work well in a team and adapt to a fast-paced environment.

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and programs.
• Present guest programs with a positive demeanor to enhance the guest experience.
• Process reservations and check-ins/outs efficiently, respecting policy and rate structure.
• Respond to guest concerns calmly and escalate to management when needed.
• Keep front and back-office areas organized and clean.
• Coordinate with emergency responders when necessary in a calm and effective manner.
• Prepare daily deposits and follow cash handling procedures.
• Assist team members with Park knowledge and local area information.
• Understand ISO environmental and quality initiatives and responsibilities.

Skills

Customer service

Interpersonal skills

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Room Master

Job description

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with anticipated dates as indicated below:

• Big Meadows Lodge - estimated start date 4/26/2027 and anticipated end date of 11/30/2027
• Lewis Mountain Cabins – estimated start date 3/15/2027 and anticipated end date of 11/12/2027
• Skyland Resort - estimated start date 3/24/2027 and anticipated end date of 11/30/2027

Hourly rate of pay: $16.00

Title: Front Desk Associate

Reports To: Front Desk Supervisor Department: Lodging Summary of Position:

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalates to management when necessary
• Keep front and back-office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements:

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

Education: High school diploma or equivalent

Experience: Minimum 1 (one) year front desk/room registration experience

National Park/Resort experience

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.