Guest Services Associate - Front Desk & Reservations

Tapestry Conshohocken; Wilmington (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life Insurance & disability options

401k with Company Match

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord is hiring a Guest Service Representative in Wilmington, NC. You will be the welcoming face at the front desk, handling check-ins, reservations, payments, and guest inquiries to ensure a superior stay.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced environment. It includes evenings, weekends, and holidays with a competitive hourly rate.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

High school diploma

Hospitality experience

Guest service skills

multitasking

Attention to detail

Reliability

Education

High school diploma or equivalent

Job description

Concord is hiring a Guest Service Representative in Wilmington, NC. You will be the welcoming face at the front desk, handling check-ins, reservations, payments, and guest inquiries to ensure a superior stay.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced environment. It includes evenings, weekends, and holidays with a competitive hourly rate.