Guest Services Associate — Front Desk

Clear Destination Inc.; Pinehurst, Northern (NC, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Clear Destination Inc. is seeking a front desk associate to warmly check guests in and out, manage cash, and provide information on resort facilities. The role requires a high school diploma or GED and at least 6 months of related experience, with strong customer service and computer skills.

Responsibilities include handling cash and bank audits, resolving guest concerns, and guiding guests to amenities. A friendly, professional appearance and flexibility to work varied shifts are essential.

Qualifications

• High school diploma or GED with at least 6 months related experience or an equivalent combination of education and experience.
• Proficiency in cash handling and auditing; strong guest service and communication skills.
• Ability to maintain accurate records and operate a computer-based system.
• Flexibility to work different shifts as business demands require.

Responsibilities

• Check guests in/out efficiently via face-to-face interaction and computer systems.
• Resolve guest complaints in a positive, caring, and friendly manner.
• Maintain accurate records and understand package plans, promotions, charges, and taxes.
• Act as cashier for guests, handle bank, count and verify contents, and audit as needed.
• Direct guests to resort facilities and understand group details, arrivals, and billing instructions.
• Answer calls using guest names and transfer to appropriate departments; know outlet hours.
• Ensure professional, neat appearance and interact with guests and staff courteously.
• Keep work areas organized and maintain ethical interactions with guests.

Skills

Guest service

Cash handling

Communication

Record keeping

Education

High School Diploma or GED

Tools

POS system

Computer

Job description

Clear Destination Inc. is seeking a front desk associate to warmly check guests in and out, manage cash, and provide information on resort facilities. The role requires a high school diploma or GED and at least 6 months of related experience, with strong customer service and computer skills.

Responsibilities include handling cash and bank audits, resolving guest concerns, and guiding guests to amenities. A friendly, professional appearance and flexibility to work varied shifts are essential.