Front Desk Guest Experience Associate

Capital Vacations; Saint George (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading resort company located in Utah seeks a Guest Services Associate for front desk operations. Responsibilities include checking guests in and out, handling inquiries, and coordinating with other departments for guest satisfaction. Ideal candidates must possess excellent customer service skills and a High School Diploma or GED. Flexibility to work evenings, weekends, and holidays is essential. Experience in the resort or hotel industry is preferred.

Qualifications

• Must have a High School Diploma or GED.
• Experience or comparable knowledge in the Resort/Hotel industry is preferred.

Responsibilities

• Responsible for the efficient operation of the front desk.
• Check guests in/out and handle room charges.
• Answer guest questions about local attractions.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Excellent Customer Service skills

Basic computer skills

Bilingual

Active listener with problem-solving ability

Excellent verbal and written communication skills

Ability to work with minimal supervision

Flexible schedule

Education

High School Diploma/ GED

Experience in Resort/Hotel industry

Job description

A leading resort company located in Utah seeks a Guest Services Associate for front desk operations. Responsibilities include checking guests in and out, handling inquiries, and coordinating with other departments for guest satisfaction. Ideal candidates must possess excellent customer service skills and a High School Diploma or GED. Flexibility to work evenings, weekends, and holidays is essential. Experience in the resort or hotel industry is preferred.