Guest Experience Associate – Resort Front Desk

Travel + Leisure Co.

Avon (CO)

On-site

USD 28,000 - 36,000

Full time

6 hours ago

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Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability insurance

Paid time off

Job summary

Travel + Leisure Co. seeks a Guest Services Associate to warmly welcome guests from registration to checkout, offering information about the resort and area attractions, and providing room rate quotes. You will enhance guests' vacations with a friendly, professional presence.

Responsibilities include guiding guests through check-in, processing transactions, balancing cash, and confirming reservations, while delivering outstanding service in a fast-paced environment.

Qualifications

Excellent communication in English.
Professional appearance and a positive attitude.
Ability to solve problems with minimal supervision.
Basic math and cash handling knowledge.
Ability to multitask in a fast-paced environment.
Strong attention to detail and organization.
Basic computer and office skills.

Responsibilities

Register guests and issue keys; provide information about the resort and area attractions.
Process transactions and balance cash.
Reserve and confirm reservations for individuals and groups; provide room rate quotes.
Respond to guest inquiries and concerns promptly and accurately.
Support checkout procedures and ensure accurate folios.

Skills

Excellent communication

Problem-solving

Multitasking

Attention to detail

Basic computer skills

Cash handling

Job description

Responsibilities include guiding guests through check-in, processing transactions, balancing cash, and confirming reservations, while delivering outstanding service in a fast-paced environment.

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