Guest Services Associate — Front Desk

Concord Hospitality Enterprises; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans insurance

Life insurance with Short Term and LT0

Job summary

Concord Hospitality Enterprises in Orlando is seeking a Front Desk Clerk to welcome guests and ensure a smooth check-in and check-out experience. You will handle reservations, assist guests with inquiries, and coordinate with other hotel departments to meet guest needs.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced environment. A high school diploma and hospitality experience are preferred, with opportunities for training, advancement, and

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Cash handling

Multitasking

Attention to detail

Reliability

Stand for long periods

Flexible schedule

Education

High school diploma

Job description

Concord Hospitality Enterprises in Orlando is seeking a Front Desk Clerk to welcome guests and ensure a smooth check-in and check-out experience. You will handle reservations, assist guests with inquiries, and coordinate with other hotel departments to meet guest needs.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced environment. A high school diploma and hospitality experience are preferred, with opportunities for training, advancement, and