Guest Services Pro — Front Desk (Flexible Schedule)

Tapestry Conshohocken; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Life insurance with Short-Term andLong

401k with Company Match

Discounted room rates at Concord owned

Training & development and career

Job summary

Concord seeks a Front Desk Clerk for the Courtyard by Marriott Orlando South in Orlando, FL. The role supports guest check-in/out, reservations, and guest inquiries, ensuring a welcoming, efficient stay for every guest.

The position requires friendly service, strong communication, and the ability to multitask in a fast-paced hotel environment. Evening, weekend, and holiday availability is expected.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Organization

Detail-oriented

Education

High school diploma or equivalent

Job description

Concord seeks a Front Desk Clerk for the Courtyard by Marriott Orlando South in Orlando, FL. The role supports guest check-in/out, reservations, and guest inquiries, ensuring a welcoming, efficient stay for every guest.

The position requires friendly service, strong communication, and the ability to multitask in a fast-paced hotel environment. Evening, weekend, and holiday availability is expected.