Guest Services Associate - Flexible Part-Time, Madison

BEST Crowd Management; Fort Atkinson (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career growth

Training programs

Diversity and inclusion

Job summary

BEST Crowd Management is seeking a friendly Guest Services staff member for University of Wisconsin - Madison events in Madison, WI. This part-time role requires delivering exceptional attendee service, guiding guests, and supporting event operations.

Ideal candidates bring strong communication, reliability, and flexibility to work evenings, weekends, or holidays. Join a dynamic team focused on safety, efficiency, and memorable guest experiences.

Qualifications

• Be at least 18 years old.
• High school diploma or equivalent (some college preferred).
• Previous experience in customer service or events is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving and composure under pressure.
• Flexible to work evenings, weekends, and holidays.
• Physical stamina to stand and move for extended periods.
• Demonstrated reliability and strong work ethic.

Responsibilities

• Provide outstanding customer service by welcoming and assisting attendees.
• Assist with event set-up and signage placement.
• Monitor event areas for cleanliness and policy compliance.
• Answer questions and provide information about the event and facilities.
• Direct guests to seating, restrooms, concessions, and exits.
• Address inquiries, complaints, or issues promptly and professionally.
• Collaborate with staff and vendors to ensure smooth operations.
• Assist with crowd management to ensure safety and enjoyment.

Skills

Customer service

Communication

Flexibility

Reliability

Teamwork

Education

High school diploma

Job description

BEST Crowd Management is seeking a friendly Guest Services staff member for University of Wisconsin - Madison events in Madison, WI. This part-time role requires delivering exceptional attendee service, guiding guests, and supporting event operations.

Ideal candidates bring strong communication, reliability, and flexibility to work evenings, weekends, or holidays. Join a dynamic team focused on safety, efficiency, and memorable guest experiences.