Event Guest Services Associate - Flexible Part-Time

BEST Crowd Management; Town of Columbus (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training & development

Flexible scheduling

Inclusive work environment

Job summary

BEST Crowd Management in Madison, WI is seeking Guest Services staff for University of Wisconsin - Madison events. The role focuses on welcoming attendees, answering questions, and helping with facilities and amenities to create a memorable experience.

The position is part-time, requires 18+, a HS diploma (some college preferred), and strong communication. Expect evenings/weekends/holidays with opportunities for training and growth.

Qualifications

• Be at least 18 years old (age requirements may vary by location).
• High school diploma or equivalent; some college education preferred.
• Previous experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and the capacity to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical stamina to stand, walk, and engage in physical activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Customer service

Communication

Interpersonal skills

Reliability

Punctuality

Education

High school diploma

Some college preferred

Job description

BEST Crowd Management in Madison, WI is seeking Guest Services staff for University of Wisconsin - Madison events. The role focuses on welcoming attendees, answering questions, and helping with facilities and amenities to create a memorable experience.

The position is part-time, requires 18+, a HS diploma (some college preferred), and strong communication. Expect evenings/weekends/holidays with opportunities for training and growth.