Event Guest Services Associate - Flexible Part-Time

BEST Crowd Management; Rio (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay based on experience

Flexible scheduling

Training and development

Career growth opportunities

Positive work environment

Job summary

BEST Crowd Management is seeking a Guest Services Staff member for the University of Wisconsin—Madison in Madison, WI. You will warmly welcome attendees, assist with their needs, and provide friendly, efficient service at events.

This part-time position emphasizes reliability, clear communication, and a positive guest experience. Responsibilities include assisting with event setup, monitoring areas, guiding guests, and supporting crowd management while upholding venue policies and safety

Qualifications

• Be at least 18 years old (age requirements may vary by location).
• Hold a high school diploma or equivalent (some college education is preferred).
• Previous experience in customer service, hospitality, or event-related roles is advantageous.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees.
• Assist with event set-up, including arranging equipment, placing signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and compliance with venue policies.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to appropriate locations, such as seating areas, restrooms, concession stands, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management, when necessary, to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain a high standard of professionalism and service excellence.

Skills

Customer service

Communication

Hospitality

Problem-solving

Flexibility

Reliability

Education

High school diploma or equivalent

Some college preferred

Job description

BEST Crowd Management is seeking a Guest Services Staff member for the University of Wisconsin—Madison in Madison, WI. You will warmly welcome attendees, assist with their needs, and provide friendly, efficient service at events.

This part-time position emphasizes reliability, clear communication, and a positive guest experience. Responsibilities include assisting with event setup, monitoring areas, guiding guests, and supporting crowd management while upholding venue policies and safety