Event Guest Services Associate – Part-time, Flexible Hours

BEST Crowd Management; Helenville (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

Career growth

Training programs

Flexible scheduling

Inclusive workplace

Job summary

BEST Crowd Management is seeking a Guest Services Staff member for the University of Wisconsin—Madison. You will warmly welcome attendees, provide information, and support event operations to ensure a positive experience.

This part-time position requires strong communication, reliability, and flexibility for varied event schedules. Join a dynamic team committed to exceptional customer service and safety at events.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent (some college education preferred).
• Experience in customer service, hospitality, or event-related roles is advantageous.
• Excellent communication and interpersonal skills to interact effectively with diverse individuals.
• Strong problem-solving abilities and capacity to stay calm in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays based on event schedules.
• Physical stamina to stand, walk, and engage in activities for extended periods.
• Demonstrated reliability, punctuality, and a strong work ethic.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs.
• Assist with event set-up, including arranging equipment, signage, and other tasks as assigned.
• Monitor event areas to ensure cleanliness, organization, and venue policy compliance.
• Answer questions and provide information about the event, facilities, and amenities to guests.
• Guide and direct guests to seating areas, restrooms, concessions, and exits.
• Address guest inquiries, complaints, or issues promptly and professionally.
• Collaborate with event staff, vendors, and team members to ensure smooth event operations.
• Assist with crowd management to ensure a safe and enjoyable experience for all attendees.
• Adhere to company policies, procedures, and guidelines to maintain professionalism.

Skills

Excellent communication

Interpersonal skills

Reliability

Flexibility

Education

High school diploma or equivalent

Job description

BEST Crowd Management is seeking a Guest Services Staff member for the University of Wisconsin—Madison. You will warmly welcome attendees, provide information, and support event operations to ensure a positive experience.

This part-time position requires strong communication, reliability, and flexibility for varied event schedules. Join a dynamic team committed to exceptional customer service and safety at events.