Guest Service Representative

Hampton Inn & Suites-Polaris, Columbus, OH; Columbus (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Weekly

Competitive 401(k) Retirement Savings

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Hotel Discounts

Wellness Programs

Job summary

The Hampton Inn & Suites-Polaris in Columbus, OH is seeking Guest Services Representatives to join our Front Desk Team. You will greet guests, complete check-in and check-out in the property management system, and handle cash and payments while delivering warm hospitality.

Responsibilities include assisting guests with reservations, answering questions about hotel services and local attractions, and providing timely responses to requests.

Qualifications

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

• Greeting guests, complete the check-in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Skills

Customer service

Communication skills

Team player

Flexibility

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

• Travel Required : No

Description

We are currently looking for Guest Services Representatives to join our Front Desk Team! Our Hampton Inn & Suites is located in the heart of the Polaris district, off I-71, across the street from Polaris Mall. Our guests can enjoy over 50 restaurants within a 5-mile radius and Top Golf, Ikea, Ohio State, and Otterbein University are nearby. With 118 guest rooms/suites our Hampton is always a welcoming place for all. A great place to stay, a great place to work. The Hampton Inn & Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: Full Time and Part Time Opportunities - 3pm to 11pm shift.

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.