Customer Experience Associate — Flexible Hours & Growth

Macy's; Augusta (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards.

The role emphasizes multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays.

Qualifications

• Strong multitasking abilities and problem-solving mindset.
• Customer-first attitude and friendly hospitality.
• Ability to read and understand employment policies and safety rules in English.
• Effective communication with customers, co-workers, and supervisors.
• Willingness to meet daily sales goals and collaborate with the team.

Responsibilities

• Assist with Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Maintain a clean, organized, and inviting shopping space.
• Engage customers with genuine hospitality and build relationships.
• Proficiently use systems to complete transactions and manage pickup areas.
• Support team to achieve sales goals and provide excellent service.

Skills

Multitasking

Problem-solving

Attention to detail

Customer service

Communication

Team collaboration

Policy comprehension

Tools

Cash register

Handheld equipment

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, order pickups, and related tasks while upholding Macy's service standards.

The role emphasizes multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with shifts including nights, weekends, and holidays.