Guest Services Associate

Rubicon Theatre Company; Ventura (CA); On-site; USD 19,000 - 27,000; Part time

Job summary

Rubicon Theatre Company is seeking a Part-time Guest Service Associate to support patrons in-person and by phone, and to maintain ticketing data accuracy. The role combines weekday daytime office hours with evening Will Call check-in, requiring professional communication and a self-starting work ethic.

Compensation starts at $16.50 per hour, with negotiation possible based on experience. Hours total up to 16–20 per week, with shifts that may include unsupervised periods.

Qualifications

• Proficiency with Microsoft Word and Excel is required.
• Strong customer-service orientation and professional communication.
• Ability to work independently during solo, unsupervised shifts.
• Experience with ticketing databases and clerical processing.

Responsibilities

• Be the face of the organization with patrons in-person and on the phone.
• Maintain accurate data entry in the ticketing database following established protocols.
• Assist with Will Call, ticket processing, and seating assignments.
• Respond to inquiries via phone and email promptly and professionally.
• Support seasonal subscription drives and mail/day-to-day office tasks.
• Record income using the ticketing system and balance daily reports.
• Distribute mail and support outbound sales campaigns as directed.
• Perform additional duties as assigned.

Skills

Microsoft Word

Microsoft Excel

Customer service

Communication

Tools

AudienceView

Ticketing systems

Job description

Part-time Guest Service Associate for up to 16-20 hours per week. Support the mission of the company by being “the face” of the organization via exceptional customer-focused contact with patrons both in-person and over the phone. Maintaining the integrity of the company ticketing database, including accurate data entry following established protocols set by the box office. Includes both weekday daytime office hours and evening “Will Call” performance check-in hours.

JOB DUTIES AND RESPONSIBILITIES:

• Understand the company mission and participate in organizational and departmental retreats and planning efforts.
• Obtain and maintain a practical working knowledge of AudienceView ticketing system.
• Proficiency with Microsoft Word and Excel is required.
• Exhibit a self-starting work ethic as shifts will include solo, unsupervised hours.
• Communicate professionally and warmly in-person, over the phone and in written communications, providing a consistent exemplary level of customer service.
• Respond to customer inquiries via phone and email in a timely manner.
• Participate in the seasonal subscription drive including process, systems and fulfillment.
• Processing tickets: take and process orders, collect payments, assign seats, print tickets, prepare tickets for Will Call, manage exchanges, organize and oversee the will call desk.
• Distribute mail to all staff daily as assigned.
• Support outbound calling campaigns for individual and group ticket sales per Guest Services Director’s instructions.
• Record earned and contributed income: record checks, cash and charges using daily income reports and ticketing system reports.
• Help to update and maintain accuracy of database systems and records.
• Perform clerical tasks as needed.
• Other duties as assigned.
• Hourly remuneration will begin at $16.50 per hour, and may be negotiable based on experience.