Ticket Services Administrator

Ultipro; Seattle (WA); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Long-Term Disability

Short-Term Disability

403(b) Retirement Plan with match

Job summary

STG is seeking a Tickets Services Administrator to oversee box office operations across six Seattle venues and the administrative office. The role combines on-site duties with a hybrid schedule that includes remote work for certain tasks, and emphasizes accuracy in accounting, reporting, and customer communications.

Responsibilities include advanced Excel reporting, coordinating with internal departments and clients, and supporting box office staff.

Qualifications

• Advanced Microsoft Excel skills with complex formulas/macros.
• Intermediate to Advanced knowledge of Ticketmaster Archtics.
• Experience with Ticketmaster TM1 and TMWIN (Host) preferred.
• Box office and ticketing experience at a theatre or performing arts venue preferred.
• Strong knowledge of Microsoft Office 365 programs.
• Strong math and accounting proficiency.
• Excellent written and verbal communication.
• Demonstrated record of great customer service.
• Ability to navigate stairs and maintain organization.
• Excellent organization and time management skills.

Responsibilities

• Compile ticket sales and reports with Excel formulas/macros.
• Manage Counts inbox and information requests.
• Pull daily, monthly, quarterly, and annual ticket data reports.
• Process refunds using Archtics and TMWIN for postponed/cancelled events.
• Reconcile monthly Ticketmaster invoices.
• Customer service responses and communications with internal/external clients.
• Daily accounting and related documentation/reporting.
• Arrange ticket counts for clients and staff.
• Office management and storage of event files.
• Provide coverage for box office window staff.

Skills

Advanced Excel

Customer service

Microsoft Office 365

Time management

Organization

Data reporting

Financial math

Tools

Ticketmaster Archtics

TMWIN (Host)

Counts inbox

Ticketmaster TM1

Job description

The Ticket Services Administrator oversees all aspects of box office admin support, including accounting, ticket counts, customer service escalation, internal department and external client communications, and daytime window operations. This position earns between $23.92 to $28.70/hour (midpoint $26.31/hour) as well as Medical, Dental, Vision, LTD, STD insurance plus 403b retirement savings plan with a discretionary match.

Work is performed on site at any of our six venues and the administrative office. The work schedule will be a hybrid combination of days on site and remote.

ALL STG POSITIONS

STG employees are committed to exceptional patron experiences, cultivating lasting connections, and upholding excellence in every interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned as needed with flexibility to take on new roles or responsibilities as the company evolves.

• Compile ticket sales and reporting data using advanced Microsoft Excel functions including formula and macros creation and execution
• Manage daily activity in Counts inbox and process requests for information
• Pull ticket data reports on a daily, monthly, quarterly and annual basis for internal departments and external clients
• Process refunds using Ticketmaster Archtics and TMWIN for postponed/cancelled events
• Reconcile monthly Ticketmaster invoicesCustomer service response and communication with internal departments and external clients
• Daily accounting and associated documentation/reporting
• Arrange ticket counts for clients and staff
• Office management including organization and storage of event files
• Support and coverage for box office window staff as needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

• Advanced Microsoft Excel skills including advanced experience with complex formulas and macros is required. This qualification will be measured by an Excel test during the interview process.
• Intermediate to Advanced knowledge of Ticketmaster Archtics is required
• Experience with Ticketmaster TM1 and TMWIN (Host) is preferred
• Box office and ticketing experience at a theatre or performing arts venue is preferred
• Strong knowledge of all Microsoft Office 365 programs
• Strong math and accounting proficiency
• Excellent written and verbal communication skills
• Demonstrated record of great customer service
• Ability to navigate up and down stairs
• Excellent organization and time management skills

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.