Guest Services Associate

College of Hair Design; Lincoln (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

College of Hair Design in Lincoln, NE is seeking a friendly Guest Services Associate to join our team. This role greets guests and students, handles front-desk tasks, schedules appointments, and processes payments to ensure a welcoming experience.

Ideal candidates are organized, detail-oriented, and comfortable balancing customer service with administrative duties in a busy front-desk environment.

Qualifications

• Experience in customer service, receptionist, front-desk, salon, spa, or hospitality roles.
• Strong communication and interpersonal abilities.
• Reliable, punctual, and professional demeanor.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the school in a positive, professional, and enthusiastic manner

Skills

Customer service

Front desk

Communication skills

Multitasking

Organizational skills

Basic office software

Job description

Description

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and students and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

Responsibilities:

• Greet and welcome guests in a warm and professional manner


• Answer phones and assist with scheduling appointments


• Check guests in and out and process payments


• Provide excellent customer service while managing front-desk communications


• Help maintain a clean, organized, and inviting reception area


• Monitor the daily schedule and help keep services running smoothly


• Assist with retail recommendations and purchases


• Represent the school in a positive, professional, and enthusiastic manner

Requirements

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred


• Excellent communication and interpersonal skills


• Friendly, approachable, and professional demeanor


• Strong organizational and multitasking abilities


• Comfortable using computers, phones, scheduling systems, and basic office software


• Reliable and punctual


• Must be available for some evening and weekend shifts