Front Desk Associate Hotel

Massena Hospitality LLC; Town of Massena (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Bonus based on performance

Flexible schedule

Free uniforms

Opportunity for advancement

Job summary

Massena Hospitality LLC in Town of Massena, NY is seeking a Front Desk / Guest Services Associate to deliver exceptional customer service and manage guest interactions. The role involves handling check-ins, managing reservations, and assisting with property upkeep. Ideal candidates possess strong multitasking skills, reliability, and excellent communication abilities. Opportunities for career advancement exist for high-performing candidates committed to teamwork and guest satisfaction. Flexible availability, including evenings and weekends, is preferred.

Qualifications

• Must have strong multitasking abilities and the capacity to work well under pressure.
• Excellent communication and interpersonal skills are required.
• The candidate must be reliable, punctual, and detail-oriented.

Responsibilities

• Provide exceptional customer service by greeting guests and handling check-ins/outs.
• Manage reservations, phone calls, and guest requests efficiently.
• Maintain accurate records and process payments.

Skills

Strong multitasking abilities

Excellent communication skills

Detail-oriented

Ability to work independently

Job description

Benefits

• Paid time off


• Bonus based on performance


• Flexible schedule


• Free uniforms


• Opportunity for advancement

Front Desk / Guest Services Associate

We are seeking a reliable, motivated, and guest-focused individual to join our team as a Front Desk / Guest Services Associate at our hotel. This position plays a vital role in creating a positive first impression and ensuring an excellent overall guest experience.

As a member of our team, you will wear many hats and be expected to adapt to a variety of responsibilities in a fast-paced hospitality environment.

Key Responsibilities

• Provide exceptional customer service by greeting guests, handling check‑ins and check‑outs, and responding to inquiries professionally


• Manage reservations, phone calls, and guest requests efficiently


• Maintain accurate records and process payments


• Assist with general property upkeep, including light cleaning duties as required to maintain cleanliness and presentation standards


• Communicate effectively with team members to ensure smooth daily operations

Qualifications & Skills

• Strong multitasking abilities and the capacity to work well under pressure


• Excellent communication and interpersonal skills


• Reliable, punctual, and detail-oriented


• Ability to work independently and as part of a team


• Open availability strongly preferred, including evenings, weekends, and holidays


• Must have reliable transportation


• Experience in customer service or public relations preferred; however, we are willing to train the right candidate

What We’re Looking For

We are looking for someone dependable and adaptable who understands the importance of flexibility in a hospitality setting. The ideal candidate thrives in a dynamic environment and is willing to step in wherever needed to support the team and enhance the guest experience.

Opportunities for Growth

This position offers the potential for advancement for the right applicant who demonstrates strong performance, leadership, and commitment.