Guest Service Agent - Full Time

The King and Prince Beach & Golf Resort; Saint Simons Island (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

The King and Prince Beach & Golf Resort is seeking a dedicated Guest Service Agent to deliver exceptional hospitality from check-in to check-out. You will greet guests, manage reservations, answer inquiries, and promote local attractions while maintaining a welcoming, professional front desk.

Responsibilities include handling night audits when needed, coordinating with other departments, and ensuring a clean, organized reception area to enhance guest satisfaction.

Qualifications

• Previous hotel or hospitality experience preferred.
• Strong customer service skills with focus on guest relations.
• Familiarity with front desk operations and night audit is a plus.

Responsibilities

• Greet guests warmly and assist with check-in and check-out.
• Manage reservations, including modifications and cancellations, using multi-line phone systems.
• Address guest inquiries promptly to ensure high satisfaction.
• Provide information about hotel amenities, services, and local attractions.
• Conduct night audits as required, ensuring accuracy in financial transactions.
• Maintain a clean front desk area and collaborate with other departments.

Skills

Guest service

Communication

Reservations

Night audit

Education

High School Diploma or equivalent

Tools

PMS software

Multi-line phone system

Job description

Job Summary

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service to our guests, ensuring a welcoming and efficient experience from check-in to check-out. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage guest relations effectively. As the first impression of the experience, the ability to be professional, inviting, and committed to serving guests is a must.

Responsibilities

• Greet guests warmly and assist with check-in and check-out processes.


• Manage reservations, including modifications and cancellations, using multi-line phone systems.


• Address guest inquiries and concerns promptly, ensuring high levels of satisfaction.


• Provide information about hotel amenities, services, and local attractions.


• Conduct night audits as required, ensuring accuracy in financial transactions.


• Maintain a clean and organized front desk area.


• Collaborate with other departments to enhance the guest experience.


• Handle guest complaints with professionalism and empathy, striving for resolution.

Experience

• Previous experience in hotel or a similar hospitality role is preferred.


• Strong customer service skills with a focus on guest relations.


• Familiarity with front desk operations and night audit procedures is a plus.


• Excellent phone etiquette and communication skills are essential for managing inquiries effectively.