Front Desk Associate

Kaizen Lab Inc.; Crete (NE); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement withinKa

Professional development opportunities

Positive and supportive work enviro

Job summary

Kaizen Lab Inc. is seeking a friendly Front Desk Agent for our hotel in Crete, NE. You will manage reservations, check guests in and out, handle guest requests, and support events and guest services during stay.

The ideal candidate has strong communication, multitasking ability, and experience with reservation systems, MS Office, and providing excellent customer service in a fast-paced environment. Evening/weekend availability may be required.

Qualifications

• Front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficient with reservation systems and MS Office.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests such as tours or restaurant bookings.
• Assist with check-in/check-out including payments and keys.
• Answer calls and online inquiries promptly.
• Organize events and meetings.
• Address guest complaints professionally.
• Perform light cleaning and restock supplies.
• Other duties, such as folding laundry.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Tools

Reservation systems

Microsoft Office

Job description

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system


• Handle guest requests, such as booking tours or making restaurant reservations


• Assist with check-in and check-out processes, including handling payments and issuing keys


• Answer phone calls and respond to online inquiries in a timely and professional manner


• Assist with organizing and setting up events and meetings


• Handle guest complaints and concerns with grace and professionalism


• Perform light cleaning duties, such as wiping down counters and restocking supplies and mopping lobby.


• Other duties as assigned such as folding laundry.

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred


• Strong communication and interpersonal skills


• Ability to multitask and handle a high-volume workload


• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems


• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary


• Employee discounts on hotel rooms and amenities


• Opportunities for advancement within the company


• Professional development opportunities


• Positive and supportive work environment