Guest Service Representative

PMH TN LLC dba Sonesta ES; Brentwood (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Competitive salary

Dental insurance

Free uniforms

Vision insurance

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

PMH TN LLC dba Sonesta ES is seeking a Guest Service Representative to greet guests, check them in and out, and handle front desk operations with a professional, friendly approach.

The ideal candidate builds rapport quickly, takes pride in the lobby appearance, and delivers exceptional customer service to every guest.

Qualifications

• High School Diploma or GED required.
• Familiarity with hospitality industry standards.
• Proficient English; additional languages a plus.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Answer phone calls and take messages accurately.
• Anticipate guest needs and build rapport.
• Respond to guest concerns and escalate when necessary.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Customer service

Communication

Problem solving

Empathy

Multitasking

Professionalism

Education

High School Diploma/GED

Job description

Benefits:

• Employee discounts


• Health insurance


• Paid time off


• Competitive salary


• Dental insurance


• Free uniforms


• Vision insurance

Benefits/Perks

• Flexible Scheduling


• Career Advancement Opportunities


• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a "people person" with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile


• Assist guests with the registration process


• Answer phone calls and take messages accurately


• Anticipate the needs of guests and build rapport


• Respond to guest concerns and resolve them appropriately, escalating to management when necessary


• Maintain accurate records of registration and payment information


• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required


• Familiarity with hospitality industry standards


• Knowledge of front desk operations and procedures


• Proficient in English; knowledge of other languages is a plus


• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations


• Ability to demonstrate genuine care for customers and employees


• Ability to work in a fast-paced environment