Guest Service Representative

Hampton Inn & Suites Birmingham/280 East-Eagle Point; Birmingham (AL); On-site; USD 23,000 - 27,000; Full time

Job summary

Hampton Inn & Suites Birmingham/280 East-Eagle Point is seeking a friendly Front Desk Associate to be the first contact for guests, creating a welcoming experience and supporting daily front desk operations.

The role involves check-in/check-out, handling reservations, answering guest questions, and maintaining a tidy lobby; shift hours are 3pm–11pm on weekdays and weekends, with immediate start.

Qualifications

• Experience in other hotels or a comparable service industry dealing with customers.
• Prior PMS system experience is a plus.

Responsibilities

• Check guests in and out in a cheerful, friendly manner with efficiency and accuracy.
• Handle reservations and communicate clearly with guests and shifts.
• Operate the front desk telephone switchboard professionally and relay messages.
• Record and balance end-of-shift reports and maintain cash drawers per policy.
• Provide accurate guest information and address inquiries or concerns.
• Maintain a clean and organized lobby and front desk area.
• Ensure compliance with legal requirements and company standards.

Skills

Customer service

Communication skills

Cash handling

Reservations

Hospitality

Tools

PMS system

Job description

Overview:

We are seeking a friendly, reliable and customer focused Front Desk Associate to be the first point of contact for our guests and clients. Apon this role you will create a welcoming experience, manage daily front desk operations and support the team with tasks. Responsibilities include check-in/check-out, handling reservations, addressing guest inquiries or concerns.

SHIFT HOURS: 3pm-11pm weekdays and weekends

START AS SOON AS POSSIBLE!

Key attributes and responsibilities of the position include:

• Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
• Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management
• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
• Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift
• Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
• Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift
• Takes and records advance reservations accurately and confirms requests
• Maintains a clean and organized lobby and front desk area including restocking coffee and amenities

Qualifications:

• Experience in other hotels or a comparable service industry dealing with customers
• Prior PMS system experiences a plus!

Source: Hospitality Online