Guest Services Ambassador: Front Desk Lead

WSS White Marsh; White Marsh (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

Sandpiper Hospitality in White Marsh, MD is seeking a Guest Services Ambassador (GSA) to serve as the hotel's front-line presence. You will manage guest interactions, assist with check-ins and reservations, and support daily operations to ensure a seamless guest experience.

The ideal candidate excels in customer service, maintains safety standards, and participates in revenue-generating activities while performing light property duties.

Qualifications

• Front desk operations experience preferred.
• Customer service-oriented with strong communication.
• Ability to handle guest requests and conflicts calmly.
• Willingness to work on-site in White Marsh, MD.

Responsibilities

• Greet guests warmly and provide assistance to guests.
• Coordinate check-ins, reservations, and front desk operations.
• Ensure guest safety and respond to emergencies per procedure.
• Lead generation and selling ancillary offerings to maximize revenue.
• Perform laundry duties and assist with general property tasks.
• Cross-train non-management staff and cover shifts as needed.

Job description

Sandpiper Hospitality in White Marsh, MD is seeking a Guest Services Ambassador (GSA) to serve as the hotel's front-line presence. You will manage guest interactions, assist with check-ins and reservations, and support daily operations to ensure a seamless guest experience.

The ideal candidate excels in customer service, maintains safety standards, and participates in revenue-generating activities while performing light property duties.