Front Desk Concierge: Welcome Guests & Upsell

Crescent Hotels & Resorts; Fairfax (VA); On-site; USD 32,000 - 46,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly greet and register guests, assist during check-out, and ensure a smooth experience aligned with the hotel's standards. You will upsell services, share local knowledge, and resolve guest inquiries with professionalism.

The role emphasizes teamwork, attention to detail, and a proactive attitude to contribute to guest satisfaction and hotel profitability.

Qualifications

• In today’s hospitality role, being a team player helps deliver seamless guest service.
• Attention to detail ensures accurate guest registration and billing.
• Dedicated staff provide consistent, reliable guest experiences.

Responsibilities

• Greet guests and register them for their stay with accurate details.
• Assist guests at checkout, handling payments and PO/Sales systems as needed.
• Provide knowledge about room types, rates, packages and local attractions.
• Promote hotel services and upsell to maximize occupancy.
• Respond promptly to inquiries and resolve guest concerns.
• Field complaints and negotiate solutions for guest satisfaction.

Skills

Team Player

Detail Oriented

Dedicated

Self-Starter

Impactful Contributor

Job description

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly greet and register guests, assist during check-out, and ensure a smooth experience aligned with the hotel's standards. You will upsell services, share local knowledge, and resolve guest inquiries with professionalism.

The role emphasizes teamwork, attention to detail, and a proactive attitude to contribute to guest satisfaction and hotel profitability.