Guest Experience Concierge - Front Desk

Lodging America at New Albany; New Albany (IN); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with company match

Tuition Reimbursement

Paid PTO after 90 days

Hotel Discount Program

Uniforms Provided

Food & Beverage Discounts

Awards & Recognition

Job summary

Lodging America at New Albany is seeking a friendly Front Desk Associate to welcome guests, handle check-ins/outs, and provide reservation support. You will assist guests with directions, local tips, and hotel services while maintaining accuracy in billing and folio management.

Ideal candidates have strong computer skills, reliable cash handling, and a hospitality mindset to ensure a positive guest experience across shifts. This is an on-site role within a dynamic hotel team.

Qualifications

• High school diploma or equivalent.
• Experience in guest relations or hospitality preferred.
• Must have strong computer and cash handling skills.
• Able to stand for extended periods and provide a friendly, guest-focused service.

Responsibilities

• Check guests in and out, manage reservations, and upsell where appropriate.
• Verify guest information, rates, and market segment.
• Pre-register and manage same-day or future reservations following rate structures.

Skills

Guest relations

Cash handling

Customer service

Communication

Education

High school diploma

Job description

Lodging America at New Albany is seeking a friendly Front Desk Associate to welcome guests, handle check-ins/outs, and provide reservation support. You will assist guests with directions, local tips, and hotel services while maintaining accuracy in billing and folio management.

Ideal candidates have strong computer skills, reliable cash handling, and a hospitality mindset to ensure a positive guest experience across shifts. This is an on-site role within a dynamic hotel team.