Guest Service Specialist — Front Desk & Reservations

LBA Hospitality; Kernersville (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Quarterly bonus

PTO & Holidays

401k with Employer Match

DailyPay

Hotel discounts

Job summary

LBA Hospitality invites applications for a Guest Service Representative to support front-desk operations and guest relations. You will handle reservations, check-ins/outs, payments, and inquiries to ensure a welcoming guest experience.

This on-site role requires strong communication and problem-solving skills, with opportunities to participate in loyalty programs and daily pay benefits as part of the team. Join us to help create memorable stays for guests across our properties.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales

Reservations

Guest relations

Communication

Problem solving

Conflict resolution

Computer skills

Education

High school diploma

Tools

PMS

Job description

LBA Hospitality invites applications for a Guest Service Representative to support front-desk operations and guest relations. You will handle reservations, check-ins/outs, payments, and inquiries to ensure a welcoming guest experience.

This on-site role requires strong communication and problem-solving skills, with opportunities to participate in loyalty programs and daily pay benefits as part of the team. Join us to help create memorable stays for guests across our properties.