Guest Service Specialist — Front Desk & Revenue

Paylocity; Dothan (AL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

PTO and holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is hiring a Guest Service Representative to join the front desk team. You will welcome guests, register and check them out, and assist with reservations while safeguarding guest information and handling payments.

You will respond to guest needs, promote services, and balance daily transactions using the property-management system. This on-site role requires strong communication and problem-solving skills.

Qualifications

• Previous customer service, sales, reservations, or guest-relations experience preferred.
• High school diploma or equivalent preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation.
• Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift.
• Promote hotel services, amenities, future reservations, and available room options.
• Identify potential sales opportunities and share leads with the appropriate team member.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.
• Follow all guest-privacy, safety, security, cash-handling, and emergency procedures.
• Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.

Skills

Customer service

Sales

Reservations

Guest relations

Communication

Problem-solving

Computer skills

Education

High school diploma

Job description

LBA Hospitality is hiring a Guest Service Representative to join the front desk team. You will welcome guests, register and check them out, and assist with reservations while safeguarding guest information and handling payments.

You will respond to guest needs, promote services, and balance daily transactions using the property-management system. This on-site role requires strong communication and problem-solving skills.