Guest Service Pro: Front Desk & Reservations

HOME2 BROOKHAVEN; Yaphank (NY); On-site; USD 33,000 - 42,000; Full time

Job summary

HOME2 BROOKHAVEN is seeking a Guest Service Representative to greet guests, assist with check-ins/check-outs, and manage reservations. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

Responsibilities include handling payments, communicating with housekeeping, and providing local information. Prior hotel or customer service experience is helpful but not required; flexible for holidays and weekends.

Qualifications

• Excellent customer service skills and professional demeanor.
• Strong communication, friendly attitude, and problem-solving ability.
• Comfortable using hotel systems and computers.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Handle reservations, room assignments, and guest requests.
• Operate the front desk software and process payments.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Provide local information and hotel service guidance.

Skills

Customer service

Communication

Computer skills

Job description

HOME2 BROOKHAVEN is seeking a Guest Service Representative to greet guests, assist with check-ins/check-outs, and manage reservations. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

Responsibilities include handling payments, communicating with housekeeping, and providing local information. Prior hotel or customer service experience is helpful but not required; flexible for holidays and weekends.