Guest Services Agent — Welcoming Front Desk Pro (Flexible)

Crescent Hotels & Resorts; Plano, The Colony, Dallas (TX, TX, TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Courtyard Plano at The Colony is seeking a Guest Services Agent to warmly greet guests and manage check-ins/outs, ensuring a smooth arrival and departure experience. You will input guest details, explain rates and packages, and provide directions and local recommendations.

The role emphasizes strong communication, upselling opportunities, and prompt handling of guest requests, including payments and resolving issues to maintain high satisfaction.

Qualifications

• Front desk guest service experience preferred.
• Ability to upsell hotel services to guests.
• Strong communication and problem-solving skills.

Responsibilities

• Greet guests and complete registration/check-out with accuracy.
• Input guest information, rates, and room details; issue keys.
• Promote hotel services and local recommendations to guests.
• Handle payments and transactions at the POS system.
• Address guest inquiries and resolve issues promptly.

Skills

Guest service excellence

Communication skills

Multitasking

Job description

Courtyard Plano at The Colony is seeking a Guest Services Agent to warmly greet guests and manage check-ins/outs, ensuring a smooth arrival and departure experience. You will input guest details, explain rates and packages, and provide directions and local recommendations.

The role emphasizes strong communication, upselling opportunities, and prompt handling of guest requests, including payments and resolving issues to maintain high satisfaction.