Front Desk Agent: Guest Experience & Growth

Superhost Hospitality; Plano (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Travel discounts

Wellness program

On-demand pay

Leadership development program

Culture Committee

Job summary

Superhost Hospitality in Plano is seeking a Front Desk Agent to warmly greet guests, manage check-ins, and provide information about hotel facilities and local attractions.

You will handle reservations and guest inquiries with professionalism, coordinate with other departments, and contribute to a positive, inclusive guest experience. Prior customer service experience and willingness to work varied shifts are required.

Qualifications

• Strong verbal and written communication skills.
• Passion for delivering excellent customer service.
• Ability to handle guest concerns with professionalism and care.

Responsibilities

• Greet guests upon arrival and manage smooth check-ins.
• Assist guests with inquiries and provide information on facilities and local attractions.
• Handle reservations, cancellations, and guest inquiries efficiently.
• Resolve guest concerns promptly and courteously.
• Coordinate with other hotel departments to ensure seamless guest experiences.

Skills

Verbal communication

Written communication

Customer service

Team player

Job description

Superhost Hospitality in Plano is seeking a Front Desk Agent to warmly greet guests, manage check-ins, and provide information about hotel facilities and local attractions.

You will handle reservations and guest inquiries with professionalism, coordinate with other departments, and contribute to a positive, inclusive guest experience. Prior customer service experience and willingness to work varied shifts are required.