Guest Services Agent — Welcoming Front Desk Pro

Westin Greensboro; Wilmington (DE); Hybrid; USD 31,000 - 36,000; Full time

Job summary

PM Hotel Group is hiring for a Front Desk role in Wilmington, DE. You will be the face of the hotel, greeting guests and ensuring a welcoming environment from check-in to check-out.

The position requires a High School diploma (or equivalent) and 3–6 months of related experience, with a strong focus on customer service and professionalism. Expect to work on-site with opportunities to share local recommendations and contribute to a smooth guest experience.

Qualifications

• High School diploma or equivalent.
• 3–6 months of related guest services experience.
• People-person with a positive attitude.

Responsibilities

• Check guests in and out with a warm, friendly demeanor.
• Provide local knowledge about restaurants and events.
• Handle cash and use PMS to process transactions.
• Maintain professional appearance and communication.

Skills

Guest services

Front desk

Cash handling

Customer service

Communication

Education

High School diploma or equivalent

Tools

Property management systems

Computers

Job description

PM Hotel Group is hiring for a Front Desk role in Wilmington, DE. You will be the face of the hotel, greeting guests and ensuring a welcoming environment from check-in to check-out.

The position requires a High School diploma (or equivalent) and 3–6 months of related experience, with a strong focus on customer service and professionalism. Expect to work on-site with opportunities to share local recommendations and contribute to a smooth guest experience.