PM Front Desk Agent - Guest Experience & Sales

Hyatt Place- Riverfront Wilmington; Wilmington (DE); Sur place; USD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision benefits

401k with company match

Paid time off & holidays

Tuition reimbursement

Life insurance and disability coverage

Employee discounts / tickets

Résumé du poste

Hyatt Place Wilmington Riverfront is seeking a Front Desk Agent for mid-shift/PM hours. The role involves checking guests in/out, processing payments, and coordinating with housekeeping to ensure room readiness. A sales mindset helps promote services and upsell rooms.

Candidates should have 1+ year hotel front desk experience, strong communication, and computer skills. The position requires high-level customer service in a fast-paced environment, with comprehensive benefits included.

Qualifications

• Minimum 1-year front desk hotel experience.
• Excellent verbal and written communication skills.
• Ability to type 30-35 wpm and handle guest requests with a positive attitude.

Responsabilités

• Assist guests with check-in/check-out and registration forms.
• Verify guest payment methods and post charges to guest accounts.
• Coordinate room status with housekeeping and maintenance.
• Promote hotel services and upsell rooms and amenities.
• Maintain lobby area and assist with breakfast service during shifts.

Connaissances

Guest service

Upselling & sales

Communication skills

Typing 30-35 wpm

Cash handling

Formation

High school diploma

Outils

Hotel management software

Description du poste

Hyatt Place Wilmington Riverfront is seeking a Front Desk Agent for mid-shift/PM hours. The role involves checking guests in/out, processing payments, and coordinating with housekeeping to ensure room readiness. A sales mindset helps promote services and upsell rooms.

Candidates should have 1+ year hotel front desk experience, strong communication, and computer skills. The position requires high-level customer service in a fast-paced environment, with comprehensive benefits included.