Front Desk Guest Service Agent — Create Welcoming Stays

PM Hotel Group; Portland (OR); On-site; USD 48,712,000 - 63,039,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

PM Hotel Group's Hampton Inn Portland is seeking Guest Service Agents to be the face of the front desk, ensuring a warm, welcoming environment for guests from check-in to check-out. You will provide local area tips and coordinate with hotel teams to deliver exceptional service in a fast-paced setting.

Ideal candidates have a High School diploma and 3–6 months of related experience, plus strong people skills.

Qualifications

• High School diploma (or equivalent).
• 3–6 months related experience preferred.
• People-person with a positive attitude.
• Basic cash handling and computer skills.

Responsibilities

• Communicate clearly in a fast-paced front desk environment with professionalism.
• Share knowledge of local restaurants, entertainment, and events with guests.
• Use computers, databases, and property management systems to handle check-in/check-out and guest requests.

Skills

Customer service

Front desk

Communication

Local knowledge

Cash handling

Education

High School diploma or equivalent

Tools

Property Management Systems

Computers and databases

Job description

PM Hotel Group's Hampton Inn Portland is seeking Guest Service Agents to be the face of the front desk, ensuring a warm, welcoming environment for guests from check-in to check-out. You will provide local area tips and coordinate with hotel teams to deliver exceptional service in a fast-paced setting.

Ideal candidates have a High School diploma and 3–6 months of related experience, plus strong people skills.