Guest Service Agent — Front Desk

Shamin Hotels; Sandston (VA); On-site; USD 16,531 - 20,664; Full time

Job summary

Shamin Hotels in Sandston, VA seeks a friendly Guest Service Agent to greet guests, check them in and out, and handle reservations with accuracy. You will assist guests with information about local attractions, process payments, maintain guest records, and coordinate with front desk teams to ensure smooth service.

The position requires excellent communication, a customer‑focused approach, and the ability to work in a fast-paced environment.

Qualifications

• Greets, registers, and assigns rooms to guests.
• Answers inquiries about hotel services and local area.
• Maintains records of room availability and guest accounts.
• Computes charges and collects payment.

Responsibilities

• Issues room keys and escort instructions to guests or staff.
• Transmits and receives messages using hotel equipment.
• Posts charges such as room, food, liquor or telephone.
• May make reservations for guests.

Job description

Shamin Hotels in Sandston, VA seeks a friendly Guest Service Agent to greet guests, check them in and out, and handle reservations with accuracy. You will assist guests with information about local attractions, process payments, maintain guest records, and coordinate with front desk teams to ensure smooth service.

The position requires excellent communication, a customer‑focused approach, and the ability to work in a fast-paced environment.