Guest Services Agent - Rooms & Reservations Specialist

North Beach Village Resort; Fort Lauderdale (FL); On-site; USD 16,000 - 23,000; Part time

Job summary

North Beach Village Resort in Fort Lauderdale, FL is seeking a Part Time Front Desk Associate to manage reservations, check-ins/outs, and guest services. You will coordinate with housekeeping and maintenance, handle guest payments, and use selling techniques to promote hotel services.

The role requires a high school diploma or equivalent, professional communication, and flexibility to work weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Professional communication with guests, staff and management.
• Knowledge of local area and events to assist guests.
• Ability to handle credit and cash handling policies and protect guest information.
• Ability to learn safety and emergency procedures.
• Skilled in using front office equipment.
• Knowledge of proper telephone etiquette.
• Able to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintain inventory of vacancies, reservations, and room assignments.
• Know reservations procedures and process same-day and future bookings.
• Register arriving guests and assign rooms.
• Coordinate status updates with housekeeping and maintenance.
• Use upselling techniques to promote rooms and hotel services.
• Handle guest check-outs and monetary transactions.
• Maintain guest privacy and professional appearance.
• Address guest complaints professionally and resolve issues.

Skills

Professional communication

Customer service

Telephone etiquette

Flexibility

Education

High school diploma or equivalent

Tools

Front desk equipment

Job description

North Beach Village Resort in Fort Lauderdale, FL is seeking a Part Time Front Desk Associate to manage reservations, check-ins/outs, and guest services. You will coordinate with housekeeping and maintenance, handle guest payments, and use selling techniques to promote hotel services.

The role requires a high school diploma or equivalent, professional communication, and flexibility to work weekends and holidays.