Overnight Guest Service Agent

North Beach Village Resort; Fort Lauderdale (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

North Beach Village Resort in Fort Lauderdale, FL is seeking a Front Desk/Reservations Agent to manage check-ins, reservations, and guest requests with professionalism.

You will coordinate with housekeeping and maintenance, uphold privacy and security of guest information, and promote hotel services. A friendly, flexible schedule is essential to thriving in our hospitality team.

Qualifications

• High school diploma or equivalent.
• Professional communication with guests and staff.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Takes same-day reservations and future reservations; knows cancellation procedures.
• Complete daily checklist.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with housekeeping and maintenance.
• Uses persuasive selling techniques to sell rooms and promote other services.
• Knows daily activities and meetings taking place in the hotel.
• Reports unusual occurrences or requests to the manager.
• Manages and resolves all guest complaints professionally.
• Processes guest check-outs and handle monetary transactions.
• Maintains guest privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Skills

Communication

Public relations

Front desk equipment

Telephone etiquette

Flex schedule

Cash handling

Safety procedures

Guest privacy

Education

High school diploma or equivalent

Job description

Job Details

• Job Location: North Beach Hotel - Fort Lauderdale, FL 33304
• Position Type: Full Time
• Salary Range: $14.00 Hourly
• Job Category: Hospitality - Hotel

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Complete daily checklist.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains customers privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.