Guest Service Agent - Part Time

North Beach Village Resort; Fort Lauderdale (FL); On-site; USD 16,000 - 23,000; Part time

Job summary

North Beach Village Resort in Fort Lauderdale, FL is seeking a Part Time Front Desk Associate to manage reservations, check-ins/outs, and guest services. You will coordinate with housekeeping and maintenance, handle guest payments, and use selling techniques to promote hotel services.

The role requires a high school diploma or equivalent, professional communication, and flexibility to work weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Professional communication with guests, staff and management.
• Knowledge of local area and events to assist guests.
• Ability to handle credit and cash handling policies and protect guest information.
• Ability to learn safety and emergency procedures.
• Skilled in using front office equipment.
• Knowledge of proper telephone etiquette.
• Able to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintain inventory of vacancies, reservations, and room assignments.
• Know reservations procedures and process same-day and future bookings.
• Register arriving guests and assign rooms.
• Coordinate status updates with housekeeping and maintenance.
• Use upselling techniques to promote rooms and hotel services.
• Handle guest check-outs and monetary transactions.
• Maintain guest privacy and professional appearance.
• Address guest complaints professionally and resolve issues.

Skills

Professional communication

Customer service

Telephone etiquette

Flexibility

Education

High school diploma or equivalent

Tools

Front desk equipment

Job description

Job Details

Job Location: Beach Gardens - Fort Lauderdale, FL 33304

Position Type: Part Time

Salary Range: $14.00 Hourly

Responsibilities

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department.
• Takes same-day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Complete daily checklist.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains customers privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.