Guest Services Agent - Resort Front Desk

Wyndham

Las Vegas (NV)

On-site

USD 21,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Las Vegas to warmly welcome guests, assist with registration, and help plan their resort experience. You will guide guests through key procedures, provide information on local attractions, and process transactions with accuracy.

The role requires strong English communication and the ability to multitask in a fast-paced environment. Responsibilities include issuing keys, confirming reservations, quoting room rates, and resolving guest

Qualifications

Professional appearance and a positive, can-do attitude.
Excellent communication skills with the ability to read, write and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.

Responsibilities

Greet guests warmly and provide information about the resort and area attractions.
Guide guests through registration, issue unit keys, and confirm reservations.
Process cash and credit card transactions following established procedures.
Balance cash receipts, perform bucket checks, and complete cashier responsibilities.
Complete checkout procedures and verify charges/credits in guest folios.
Reserve and confirm reservations for individuals and groups, and provide room rate quotes.
Respond to guest inquiries and concerns promptly and accurately.