Guest Services Agent - Hotel Front Desk (7am-3pm)

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 19,000 - 26,000; Full time

Job summary

Derby City Gaming & Hotel in Louisville, KY, is looking for a Front Desk Clerk (7am - 3pm) to check in guests, assign rooms, issue keys, and manage guest accounts using the PMS. You will handle payments, reservations, and guest inquiries with a focus on accuracy and courtesy.

The role requires cash handling, strong customer service, and coordination with housekeeping and maintenance to ensure smooth check-ins and check-outs.

Qualifications

• High school diploma or equivalent.
• Prior hotel front desk experience preferred.
• Customer service experience preferred.
• Experience in money handling.

Responsibilities

• Greet guests and register/check-in them, assign rooms.
• Verify guest IDs and payment methods.
• Issue room keys and coordinate with bell staff.
• Maintain records of room availability and guest accounts.
• Process payments and balance cash at end of shift.
• Make and confirm reservations using the PMS.
• Answer phone calls and direct to appropriate extensions.
• Provide information on hotel, casino, dining, and entertainment options.
• Notify housekeeping/maintenance of room status and issues.
• Record guest feedback and escalate to supervisor as needed.

Skills

Customer service

Money handling

Front desk experience

Education

High school diploma or equivalent

Job description

Derby City Gaming & Hotel in Louisville, KY, is looking for a Front Desk Clerk (7am - 3pm) to check in guests, assign rooms, issue keys, and manage guest accounts using the PMS. You will handle payments, reservations, and guest inquiries with a focus on accuracy and courtesy.

The role requires cash handling, strong customer service, and coordination with housekeeping and maintenance to ensure smooth check-ins and check-outs.