Night Audit & Guest Experience Specialist

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Derby City Gaming & Hotel in Louisville, KY is looking for a dedicated Hotel Night Auditor. This role involves accommodating hotel guests by managing registrations, issuing room keys, and computing bills. The successful candidate will provide excellent customer service and assist with various front desk operations.

A high school diploma is required, and prior experience in hotel front desk roles is preferred. This position is vital to ensuring a pleasant experience for our guests.

Qualifications

• Ability to greet and register hotel guests.
• Familiarity with handling cash and computing bills.
• Good communication skills for interacting with guests.

Responsibilities

• Register and assign rooms to hotel guests.
• Compute bills and collect payments.
• Answer PBX calls and route inquiries.

Skills

Customer service experience

Money handling

Education

High school diploma or equivalent

Tools

Visual One

Job description

Pay Range

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

Title: Hotel Night Auditor

Requisition ID#: 1827

Location:

Louisville, KY, US, 40213

Property: Derby City Gaming & Hotel

Pay Range

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

Job Summary

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making Marketing room reservations and using the PMS to assist the hotel guests at check-in and check-out.

Essential Duties And Responsibilities

Greeting, registering, and assigning rooms to hotel guests

Verifying guest identification and establishing how the guest will pay for their accommodations

Issuing room keys and relay instructions to bellhops

Keeping records of room availability and guests’ accounts on computer

Computing bills and collecting payments in Visual One

Making and confirming reservations

Answering PBX calls and routing calls to proper extensions

Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activityconnected with the hotel, casino, or entertainment complex

Advising housekeeping staff when rooms have been vacated and are ready for cleaning

Contacting housekeeping or maintenance staff when guests report problems

Performing simple bookkeeping activities, such as balancing cash accounts

Recording guest comments or complaints, referring guest to supervisor if needed

Performing other duties as assigned

Education And Experience

High school diploma or equivalent

Prior Hotel Front Desk Experience Preferred

Customer service experience preferred

Experience in money handling

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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Nearest Major Market: Louisville