Hotel Night Auditor

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Derby City Gaming & Hotel in Louisville, KY is looking for a dedicated Hotel Night Auditor. This role involves accommodating hotel guests by managing registrations, issuing room keys, and computing bills. The successful candidate will provide excellent customer service and assist with various front desk operations.

A high school diploma is required, and prior experience in hotel front desk roles is preferred. This position is vital to ensuring a pleasant experience for our guests.

Qualifications

• Ability to greet and register hotel guests.
• Familiarity with handling cash and computing bills.
• Good communication skills for interacting with guests.

Responsibilities

• Register and assign rooms to hotel guests.
• Compute bills and collect payments.
• Answer PBX calls and route inquiries.

Skills

Customer service experience

Money handling

Education

High school diploma or equivalent

Tools

Visual One

Job description

Title: Hotel Night Auditor

Requisition ID#: 1827

Location: Louisville, KY, US, 40213

Property: Derby City Gaming & Hotel

Job Summary

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making Marketing room reservations and using the PMS to assist the hotel guests at check‑in and check‑out.

Essential Duties and Responsibilities

• Greeting, registering, and assigning rooms to hotel guests
• Verifying guest identification and establishing how the guest will pay for their accommodations
• Issuing room keys and relay instructions to bellhops
• Keeping records of room availability and guests’ accounts on computer
• Computing bills and collecting payments in Visual One
• Making and confirming reservations
• Answering PBX calls and routing calls to proper extensions
• Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
• Advising housekeeping staff when rooms have been vacated and are ready for cleaning
• Contacting housekeeping or maintenance staff when guests report problems
• Performing simple bookkeeping activities, such as balancing cash accounts
• Recording guest comments or complaints, referring guest to supervisor if needed
• Performing other duties as assigned

Education and Experience

High school diploma or equivalent

Prior Experience and Preferences

• Prior hotel front desk experience preferred
• Customer service experience preferred
• Experience in money handling

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.