Night Auditor: Front Desk & Guest Services

Churchill Downs Incorporated; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Churchill Downs Incorporated is seeking a front desk professional for Derby City Gaming & Hotel in Louisville, KY. The role involves registering guests, assigning rooms, issuing keys, and handling guest communications at the PMS level to ensure a seamless check-in and check-out experience.

Responsibilities include verifying guest identifications, managing payments, making reservations, answering PBX calls, and guiding guests about hotel, casino, and entertainment options.

Qualifications

• High school diploma or equivalent is required.
• Prior hotel front desk experience preferred.
• Customer service experience preferred.
• Experience in money handling is preferred.

Responsibilities

• Greeting, registering, and assigning rooms to hotel guests.
• Verifying guest identification and establishing payment method.
• Issuing room keys and coordinating with bell staff.
• Keeping records of room availability and guest accounts in the system.
• Computing bills and collecting payments for accommodations.
• Making and confirming reservations and handling PBX calls.
• Answering inquiries about hotel services, dining, entertainment and casino activities.
• Notifying housekeeping or maintenance about guest needs and room status.

Skills

Customer service

Money handling

Hospitality attitude

Education

High school diploma or equivalent

Tools

Visual One

Job description

Churchill Downs Incorporated is seeking a front desk professional for Derby City Gaming & Hotel in Louisville, KY. The role involves registering guests, assigning rooms, issuing keys, and handling guest communications at the PMS level to ensure a seamless check-in and check-out experience.

Responsibilities include verifying guest identifications, managing payments, making reservations, answering PBX calls, and guiding guests about hotel, casino, and entertainment options.