Guest Experience Coordinator — Front Desk

Concord Hospitality Enterprises; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision insurance

Life insurance

401k with Company Match

Tuition assistance

Discounted room rates

Training and development

Job summary

Concord Hospitality Enterprises is hiring a Front Desk Clerk in Louisville, KY. In this role, you will provide friendly service to create exceptional guest experiences.

Responsibilities include checking guests in/out, managing reservations, and addressing inquiries promptly. We're looking for candidates with customer service experience who possess strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Previous hospitality or customer service experience preferred.
• Ability to stand for extended periods and lift up to 40 lbs.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out and manage reservations.
• Respond to guest inquiries and resolve concerns.
• Process payments and handle cash transactions.
• Provide information on hotel services and amenities.
• Monitor room availability and maintain guest records.
• Maintain a clean front desk and lobby area.
• Follow safety and security procedures.

Skills

Customer service

Communication skills

Multitasking

Basic computer skills

Cash handling

Detail-oriented

Professionalism

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises is hiring a Front Desk Clerk in Louisville, KY. In this role, you will provide friendly service to create exceptional guest experiences.

Responsibilities include checking guests in/out, managing reservations, and addressing inquiries promptly. We're looking for candidates with customer service experience who possess strong communication skills and the ability to multitask in a fast-paced environment.