Front Desk Clerk (7am - 3pm)

Derby City Gaming & Hotel; Louisville (KY); On-site; USD 19,000 - 26,000; Full time

Job summary

Derby City Gaming & Hotel in Louisville, KY, is looking for a Front Desk Clerk (7am - 3pm) to check in guests, assign rooms, issue keys, and manage guest accounts using the PMS. You will handle payments, reservations, and guest inquiries with a focus on accuracy and courtesy.

The role requires cash handling, strong customer service, and coordination with housekeeping and maintenance to ensure smooth check-ins and check-outs.

Qualifications

• High school diploma or equivalent.
• Prior hotel front desk experience preferred.
• Customer service experience preferred.
• Experience in money handling.

Responsibilities

• Greet guests and register/check-in them, assign rooms.
• Verify guest IDs and payment methods.
• Issue room keys and coordinate with bell staff.
• Maintain records of room availability and guest accounts.
• Process payments and balance cash at end of shift.
• Make and confirm reservations using the PMS.
• Answer phone calls and direct to appropriate extensions.
• Provide information on hotel, casino, dining, and entertainment options.
• Notify housekeeping/maintenance of room status and issues.
• Record guest feedback and escalate to supervisor as needed.

Skills

Customer service

Money handling

Front desk experience

Education

High school diploma or equivalent

Job description

Title: Front Desk Clerk (7am - 3pm)

Requisition ID#: 2030

Location: Louisville, KY, US, 40213

Property: Derby City Gaming & Hotel

Pay Range: 17.00

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the \"Best Places to Work in Greater Louisville\" by Louisville Business First

Job Summary

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls, and connecting callers to the appropriate extension, collecting guest player club information while making Marketing room reservations. Using the PMS to assist the hotel guests at check-in and check-out.

Essential Duties And Responsibilities

• Greeting, registering, and assigning rooms to hotel guests
• Verifying guest identification and establishing how the guest will pay for their accommodations
• Issuing room keys and relay instructions to bellhops
• Keeping records of room availability and guests’ accounts on computer
• Computing bills and collecting payments in Visual One
• Making and confirming reservations
• Answering PBX calls and routing calls to proper extensions
• Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
• Advising housekeeping staff when rooms have been vacated and are ready for cleaning
• Contacting housekeeping or maintenance staff when guests report problems
• Performing simple bookkeeping activities, such as balancing cash accounts
• Recording guest comments or complaints, referring guest to supervisor if needed
• Performing other duties as assigned

Education And Experience

• High school diploma or equivalent
• Prior hotel front desk experience preferred
• Customer service experience preferred
• Experience in money handling

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Louisville